At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose:

We’re looking for a passionate Member Experience Executive to deliver exceptional customer experiences and help drive member retention at Wellfit.

Key Responsibilities

• Welcome and assist members with professionalism and care

• Handle account queries, scheduling, and service requests promptly

• Build strong relationships through in‑club, phone, and email outreach

• Recommend programs, products, and services tailored to member needs

• Gather feedback to improve the member journey and elevate service culture

• Support retail shop operations and ensure club cleanliness standards

• Collaborate with fitness and membership teams to maximize engagement
  

What we’re looking for:

• Strong customer service skills with a positive, professional attitude

• Ability to anticipate member needs and provide solutions

• Excellent communication and relationship‑building skills

• Knowledge of fitness programs and services is a plus

If you’re excited to lead growth in the fitness industry and make an impact, apply now!