At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Wellfit is a leading UAE fitness and wellness brand committed to enabling active living through world-class fitness facilities, innovative wellness solutions, and exceptional member experiences. With flagship locations across Dubai and Sharjah, Wellfit offers state-of-the-art gyms, group fitness classes, personal training, recovery services, and family-focused wellness programs designed to inspire healthier lifestyles.

Purpose of the Role: Drive new member growth and retention by managing the full sales cycle, engaging leads effectively, and converting them into active members.

Responsibilities:

Acquisition

• Understand and work toward volume and financial targets.

• Manage the lead pipeline: calling, cleaning, qualifying, and advancing leads.

• Monitor daily lead volume, quality, and source performance.

• Maintain a healthy sales funnel to ensure enough leads for conversions.

Retention

• Act as key account manager for an assigned customer base.

• Manage inbound/outbound calling: follow-ups, consumption issues, satisfaction checks, expiring members, and complaints.

• Schedule member consultations and recommendations with coaches.

Admin

• Prepare and present reports to the Sales Manager.

• Maintain customer profiles and update acquisition/retention forecasts.

• Track progress against targets and recommend adjustments.

• Provide daily updates on sales performance.

Qualifications

• 5+ years working in Sales and Customer Experience roles – at least 2 years in Fitness/Wellness industry