At Arada, we create communities that inspire healthier, happier and more meaningful lives. Through innovative developments, exceptional customer experiences and a commitment to sustainability, we are shaping places where people can live, work and thrive.

Joining Arada means becoming part of a collaborative, ambitious and forward-thinking team dedicated to delivering excellence across every aspect of our business.

Role Purpose:

To deliver exceptional customer service through Arada’s digital channels, ensuring timely, accurate, and professional responses. The Email Agent serves as the first point of contact for all customer inquiries received via digital platforms, playing a key role in creating positive customer experiences and strengthening brand loyalty.

Key Responsibilities:

Profits

• Support the company’s service objectives by providing accurate information, identifying customer needs, and offering appropriate solutions through written communication.

Process

• Efficiently manage a high volume of inbound and outbound emails with professionalism and attention to detail.

• Adhere to standardized email templates and guidelines to ensure consistency and quality in service delivery.

• Accurately identify customer needs, deliver timely and accurate responses.

• Address customer concerns and resolve issues with empathy, professionalism, and clarity.

• Record all email interactions precisely in the CRM system for tracking and follow-up purposes.

• Participate in ongoing training and development to continually enhance service quality.

• Consistently meet individual and team performance targets, including KPIs and service level agreements (SLAs).

Patrons/Customers

• Build customer trust and confidence through clear, courteous, and proactive written communication.

• Demonstrate a customer-first mindset by going the extra mile to exceed expectations.

People

• Work collaboratively with team members, sharing insights and best practices to elevate overall team effectiveness and service delivery.

Initiatives

• Actively contribute to service enhancement initiatives by providing feedback and suggestions to improve the digital customer experience and overall satisfaction.

QUALIFICATIONS

• Degree or diploma in any relevant field preferred

EXPERIENCE

• 2+ years of customer service (real estate or service industry preferred)

SKILLS

• Excellent written and verbal communication skills, with a strong command of professional email etiquette

• Strong customer focus with the ability to engage effectively with a wide range of customer personalities

• Proficient in Microsoft Office applications and CRM systems for managing customer interactions

• Solid problem-solving and conflict resolution abilities, especially in written correspondence

• High attention to detail to ensure accurate understanding of customer needs

• Strong time management skills with the ability to prioritize and multitask in a fast-paced environment

• Flexible and quick adapt to new processes, tools, and feedback with a willingness to learn

• Collaborative team player with a positive and proactive attitude

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

Why join Arada?

At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.

Equal Opportunity Statement

Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.